One of the most important works after an earthquake is the permanent housing practices. In these practices, in order to provide user satisfaction it is necessary to take the user need and the design criteria depending on it into consideration. Permanent housing must, above meeting the basic accommodation need, provide the psychologically, socially and economically damaged people's various expectations from the built environment where they will lead their lives for a long time. This study aims to determine the problems that were come up against in use phase in Kocaeli Gundogdu Permanent Housing model, built after the 17 August 1999 Marmara Earthquake and was chosen as the study field; and to get the results that could form data for the design and application of permanent housing that will be needed to be made after a possible earthquake. Through this data, applications that will reduce the possible problems and increase user satisfaction and provide economic comfort to the users can be developed. © 2006 Elsevier Ltd. All rights reserved.