For What Reasons Do Patients File a Complaint? A Retrospective Study on Patient Rights Units' Registries

CİVANER M. M., CİVANER M. M.

BALKAN MEDICAL JOURNAL, vol.32, no.1, pp.17-22, 2015 (SCI-Expanded) identifier identifier identifier

  • Publication Type: Article / Article
  • Volume: 32 Issue: 1
  • Publication Date: 2015
  • Doi Number: 10.5152/balkanmedj.2015.15433
  • Journal Name: BALKAN MEDICAL JOURNAL
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus, TR DİZİN (ULAKBİM)
  • Page Numbers: pp.17-22
  • Keywords: Communication, health services administration, medical ethics, quality improvement, patient rights, EMERGENCY-DEPARTMENT
  • Bursa Uludag University Affiliated: Yes

Abstract

Background: In 2004, Patient Rights Units were established in all public hospitals in Turkey to allow patients to voice their complaints about services.