For What Reasons Do Patients File a Complaint? A Retrospective Study on Patient Rights Units' Registries
BALKAN MEDICAL JOURNAL, cilt.32, sa.1, ss.17-22, 2015 (SCI-Expanded, Scopus, TRDizin)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 32 Sayı: 1
- Basım Tarihi: 2015
- Doi Numarası: 10.5152/balkanmedj.2015.15433
- Dergi Adı: BALKAN MEDICAL JOURNAL
- Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Scopus, TR DİZİN (ULAKBİM)
- Sayfa Sayıları: ss.17-22
- Anahtar Kelimeler: Communication, health services administration, medical ethics, quality improvement, patient rights, EMERGENCY-DEPARTMENT
- Bursa Uludağ Üniversitesi Adresli: Evet
Özet
Background: In 2004, Patient Rights Units were established in all public hospitals in Turkey to allow patients to voice their complaints about services.