For What Reasons Do Patients File a Complaint? A Retrospective Study on Patient Rights Units' Registries

CİVANER M. M., CİVANER M. M.

BALKAN MEDICAL JOURNAL, cilt.32, sa.1, ss.17-22, 2015 (SCI-Expanded) identifier identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 32 Sayı: 1
  • Basım Tarihi: 2015
  • Doi Numarası: 10.5152/balkanmedj.2015.15433
  • Dergi Adı: BALKAN MEDICAL JOURNAL
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Scopus, TR DİZİN (ULAKBİM)
  • Sayfa Sayıları: ss.17-22
  • Anahtar Kelimeler: Communication, health services administration, medical ethics, quality improvement, patient rights, EMERGENCY-DEPARTMENT
  • Bursa Uludağ Üniversitesi Adresli: Evet

Özet

Background: In 2004, Patient Rights Units were established in all public hospitals in Turkey to allow patients to voice their complaints about services.