Journal of Education and Learning, vol.6, no.2, pp.85-100, 2017 (Peer-Reviewed Journal)
In the present study, Uludağ University, Faculty of Education, Guidance and Psychological Counseling (GPC)
undergraduate program students’ expectations and satisfaction levels regarding the services and facilities
provided by the university were investigated in a sample of 354 students (227 females and 127 males). The data
collected by the “Student Expectation and Satisfaction Survey of Hacettepe University” were analyzed based on
the program type (Daytime and Nighttime Education) and year of study. Findings revealed that the expectation
levels of students in all groups were high and satisfaction levels were medium or lower. There was no significant
effect on the satisfaction level of the program type and the year of study.