Call center performance evaluation using k-means and self-organizing map clustering algorithms


AKBİLEK N., KOCAMAZ U. E. , Öztuncel E.

11th International Symposium on Intelligent Manufacturing and Service Systems (IMSS'21), Sakarya, Turkey, 27 - 29 May 2021, pp.185-194

  • Publication Type: Conference Paper / Full Text
  • City: Sakarya
  • Country: Turkey
  • Page Numbers: pp.185-194