Akademik Veri Yönetim Sistemi
6th European and Mediterranean Conference on Information Systems, EMCIS 2009, İzmir, Türkiye, 13 - 14 Temmuz 2009, (Tam Metin Bildiri)
In Turkey, e-transformation studies have started to gain momentum since the early 2000s. Innovations in the public services have become mandatory to provide easier, cheaper, quicker, and more secured services to the citizens. Nowadays almost all public services are offered over the E-Government gateway. In today's fast changing technological environment, there is no executive task more vital and demanding than the sustained management of innovation and change. Identification of the technological innovation process is required in order to manage innovation in the public organizations. This study aims to identify technological innovation process, stakeholders of the process, sources of innovation, obstacles of innovation and driving forces of innovation. In this research study, case study is used as a research strategy and interviews, documentation, and observations are used as data collection methods. In the case study, total twenty organizations, including all ministries and the pioneer public organizations that perform e-transformation projects to lead innovation are analyzed. Results of the study clearly show that the innovation process is dynamic and complex. External relations with stakeholders enhance the innovation process. Innovation emerges as a result of interaction between the stakeholders. Innovation process has four main stages and six steps. Stages of the innovation process are idea generation, project development, production and innovation. Six steps of the innovation process are idea, project study, project approval, project implementation, new services and innovation. Innovation starts with idea generation in the first stage. New ideas can be generated by the personnel of the organization, legislation, citizens and other firms. After idea generation, the new ideas should be conceptualized projects in order to reach innovation. Innovation cannot be achieved due to some obstacles. The main obstacles in the public sector can be listed as legislation, lack of qualified staff, approval authority, and bureaucracy. Production as the third stage can only start after overcoming the mentioned obstacles. Project implementation is performed in the fourth step and a new service is acquired in the fifth step. Innovation is the last stage of the technological innovation process where diffusion of the new service is performed in order to innovate in the organization.